Support
Contact
- Customer & billing: support@thumbgate.ai (target: 1 business day)
- Privacy: privacy@thumbgate.ai
- Legal: legal@thumbgate.ai
- Security: security@thumbgate.ai
Refunds
Pro subscription refunds follow the Terms of Service. Self-serve Pro: new paid subscribers may request a refund within 7-day of the initial charge if the product is unusable for a documented platform defect we cannot remediate; thereafter renewals are non-refundable except as required by law. Managed $499 Workflow Gate refunds are defined in Terms (refunded in full only when discovery shows the workflow cannot be reduced to a supported gate, subject to any disclosed diagnostic fee).
Status
API health: /health. Open-source issues: GitHub Issues.
Security
Report vulnerabilities to security@thumbgate.ai. Do not post unpatched issues publicly. See also /security.